Returns & Exchanges
At Nonna Lia, we take pride in the quality of our authentic Italian delicacies; however, due to the perishable nature of our food products, returns are handled with specific care to ensure safety and satisfaction. If your order arrives damaged or incorrect, we are committed to making it right through a replacement or refund.
Inspect Your Order
Upon delivery, please immediately inspect your package and take photos of any visible damage or discrepancies with the food items received.
Contact Our Kitchen
Email our support team within 48 hours of delivery at [email protected] with your order number and the photos of the affected products.
Review Process
Our team will review your claim within 2 business days to verify the issue and determine the best resolution based on our freshness guarantee.
Resolution Delivery
Once approved, we will either ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing